We value your satisfaction and stand by the quality of our products. If you’re not fully satisfied, you have 14 days from receiving your item to initiate a return.

Return Eligibility

To qualify for a return, items must be unused, unworn, and in the original condition in which they were received, complete with tags and packaging. A receipt or proof of purchase is also required.

To initiate a return, please reach out to us at customercare@titbrands.com. Once your return is approved, we will provide a prepaid shipping label and detailed instructions. Please note, items returned without prior authorization will not be accepted.

For questions regarding returns, feel free to contact us at customercare@titbrands.com, via phone at +201125555859, or on our social media channels.

Self-serve returns

Our streamlined self-serve return system makes the process easy. Simply submit a request, and we’ll review it according to our policy guidelines. Approved returns will receive an email with return instructions and a shipping label, while denied requests will be accompanied by an explanation. It’s that simple.

For further details, please refer to: https://titbrands.com/a/exchange-returns

 

Damages and issues

We encourage you to inspect your order upon arrival. If an item arrives damaged, defective, or incorrect, please contact us immediately to resolve the issue promptly.

Exceptions / non-returnable items

Certain items are not eligible for return for hygiene reasons, including swimsuits, racing swimsuits, bikinis, underwear, and goggles. Custom products (special orders or personalized items) are also non-returnable. Return shipping fees apply unless the item is damaged. For any inquiries about specific items, feel free to reach out.

Discount Code Policy

Discount codes associated with installment plans cannot be combined with other promotions and are valid only for newly arrived items.

Exchanges

For exchanges, please submit your request within 2 days, indicating the reason (size, color, or incorrect item) through email, WhatsApp, Facebook, or by contacting after-sales at (+20 112 555 5859). Returning the item expedites the exchange process. Upon receiving and approving your return, a replacement order will be processed at no additional charge for items with damages or defects. Alternatively, you may purchase a replacement item separately.

Fees

Return and exchange requests are subject to shipping fees, which vary by location and request type.

Shipping fees are FREE if:

• You received the wrong item
• You received a defective item

In these cases, we cover all costs.

Refunds

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund. Approved refunds will be processed based on the payment method:

• Online Payments: Refunds will be processed directly to your bank account.
• Cash Payments: Refunds will be issued via Instapay or mobile wallet.
  

Please allow 3-5 business days for the inspection process and an additional 5-10 business days for the refund to be processed by your bank or credit card company.

 

Refund Eligibility for Gifts Cards & Sale Items

Orders containing sale items or gift cards are not eligible for refunds, except in cases of manufacturing defects.

Contact us:

We’re here to help. Reach out to us via email, phone, or social media for any inquiries related to returns, exchanges, or refunds