Welcome to TIT Brands! By placing an order through our website http://www.titbrands.com, you agree to the following terms and conditions. These guidelines are designed to provide transparency and set clear expectations for a smooth and satisfying experience.


1. General

Our inventory is subject to availability, and we strive to keep stock counts accurate. However, there may be occasional discrepancies. In such cases, we will fulfill the available items and contact you regarding backordered items to offer either a restock option or a refund.


2. Shipping Costs

Shipping costs are calculated at checkout based on the order’s weight, dimensions, and destination. The final shipping cost is displayed during purchase and will be included in the order total.

3. Returns

3.1 Return Due To Change Of Mind

We accept returns due to a change of mind if requested within 30 days of receipt. Items must be returned in their original packaging, unused, and in resellable condition. Return shipping is the customer's responsibility. Once processed, refunds will be issued as store credit or through Instapay. Shipping fees paid during the original purchase are non-refundable, except in cases of manufacturing defects.

3.2 Warranty Returns

We honor valid warranty claims submitted within 30 days of receipt. Return shipping must be prepaid by the customer, but we will reimburse shipping costs if the warranty claim is approved. Claims are typically processed within 3-7 days, and you may choose from:

(a) Refund to the original payment method

(b) Store credit

(c) Replacement item (subject to availability)

4. Delivery Terms

4.1 Transit Time Domestically

IDomestic shipments typically take 2-7 days in transit.


4.2 Transit time Internationally

International shipments generally take 4-22 days, depending on the courier selected. Estimated times will be available at checkout based on your chosen courier.



4.3 Dispatch Time

Orders are typically dispatched within 2-3 business days of payment. Our warehouse operates Sunday to Thursday, excluding national holidays. We strive to minimize delays during these times.



4.4 Change Of Delivery Address

Requests to change the delivery address can be accommodated if made before the order is dispatched.


4.5 Items Out Of Stock

In the event an item is out of stock, we will refund the unavailable item and proceed with the remaining order.


4.6 Delayed Delivery

If your delivery exceeds the estimated transit time, please contact us for assistance.


5. Tracking Notifications

After dispatch, you’ll receive a tracking link to monitor your shipment’s progress with updates from the shipping provider.


6. Parcels Damaged In Transit

If your parcel arrives damaged, please refuse the delivery, if possible, and contact our customer service team.

7. Duties & Taxes

7.1 Sales Tax

Sales tax is included in the displayed prices on our website.


7.2 Import Duties & Taxes

International orders may incur import duties and taxes, payable upon arrival. Should you decline to pay these fees, the items will be returned to us at your expense, and a refund will be issued minus the cost of return shipping. Initial shipping fees are non-refundable.

8. Cancellations

Orders can be canceled prior to dispatch. If your order has already shipped, please refer to our refund policy.


9. Insurance

All parcels are insured against loss and damage up to the value stated by the courier.


9.1 Damaged in Transit

We will issue a refund or replacement once the courier completes their investigation.


9.2 Lost in Transit

If your parcel is lost, a refund or replacement will be issued following the courier's investigation.


10. Customer service

For inquiries, please email us at customercare@titbrands.com or connect with us via our social channels.